Shopping - FinancePosted by Dennis Hopkins Sat, December 10, 2016 05:40PM... and not only the "bargains", things with price labels different to that charged at the till.
I've noticed in recent years that down-marked price labels in particular don't always match those charged at the till in some grocery stores (parts of large chains, for example SPAR
). These are sometimes known as "convenience" stores, to whose benefit I wonder sometimes. In a recent example, a printed discount label for an item showed a shelf price of £2.00, but I was charged the original price of £2.50 (shown on the receipt). When I queried this, saying a similar thing had happened many times before in that store, I was told that it was up to the customer to check that they were charged the correct amount! The story has often been - "there's a problem with the computer", "it's not updating properly" or something similar. Stated discounts for multiple buys are sometimes not applied.
I expect this could be a widespread practice, but I haven't noticed problems with larger stores, maybe they can afford better "computers". One day I may spend an hour or two filling out the rather large Trading Standards report form. In a recent purchase at a Londis
store I was overcharged at the till for a loaf of bread. When I pointed out the discrepancy the assistant smiled sweetly and said that's what it says on the till, didn't offer a refund, thus breaking trading law - training required?
It's obvious to me that in most cases this is not a genuine mistake. For one thing the price at the till is always higher
than that marked in my experience. It's organised theft. The shops rely on customers not counting up their bill, and even if they do not wanting to quibble and hold up the queue or create a fuss. Customers could be especially vulnerable at petrol stations for one example.
PS: I just heard a whisper that I'm not
"one of the best" customers of a store with poor price labelling and charging co-ordination performance. So to be "one of the best" customers one has to behave in what manner I wonder. Probably to not notice or complain about pricing discrepancies would help. Not wishing to be a sub standard customer I'll avoid this store.
Update 13 Feb 2017:
An example of what can happen reported by the BBC (I haven't noticed a problem with this store chain myself): Tesco customers overcharged by out-of-date offers
As of 14 Feb the above article has 845 comments, some criticising the BBC for pointing this out (shareholders I guess). It's not just Tesco of course. I first noticed this as a regular occurence in around 2008/9, perhaps it was no co-incidence there was a serious economic downturn at the time.
Shopping - FinancePosted by Dennis Hopkins Fri, May 13, 2016 10:52PM- but strong in making me lose money and time, wish I'd seen reviews of ParcelForce beforehand ...
I sent a largish item within size/weight limits by ParcelForce (PF), for collection at a specified Post Office. This is what happened:
1. I specified collection 0900-1400 26/4/16, it was collected 1812
2. I could not enter recipients required post office depot for delivery, only 4 presented on PF website
3. The selected post office refused to accept delivery on 27/4/16, although parcel was within weight and size restrictions
4. There was no warning on PF website of potential refusal to accept by Post Office
5. The tracking information repeatedly referred to Returned to Sender, rather than being held at a depot, seemed very keen to return rather than trying to resolve. Note the 1 minute
lapse between returning to depot and returning to sender!
6. I managed to get PF to attempt a second delivery, when this failed parcel was returned to me.
7. ParcelForce sent an email to the recipient that the parcel was ready for collection 5/5/16 10:40, was delivered to me one minute later at 10:41. It couldn't be collected, it was on a van, and no point notifying the recipient, it was being delivered back to the sender 130 miles away!
The "Force" wasn't with me here, lost money and time. Claiming for compensation looks very time consuming, all the details have to be entered again, they know all that from the parcel and invoice number, obviously an attempt to deter claims. 19/5/16UPS, via the Parcel2Go website, successfully delivered parcel on the second attempt
(when recipient wasn't available 1st time). There was no immediate decision to return to sender.
ParcelForce have denied my claim saying that the recipient refused delivery. Not correct, didn't read my claim notes, their Post Office "partner" refused delivery. To be continued-
After sending ParcelForce another message, this time with salient details in capital letters, and repeated, they say "Having reviewed the details of your appeal i have arranged to reopen and pay your claim for a postage refund". Since the details of the claim were the the same as before, they either ignored them the first time, or refused the claim on the same evidence presented when they accepted it - interesting. I wonder if they do this for every claim.
Received refund of postage only (2 months later, consequential costs refused, as expected)
ConservationPosted by Dennis Hopkins Fri, May 13, 2016 02:49PM
About 25 years ago I found a hawthorn tree growing from a seed, dropped by a bird I guess. I transplanted it into a border, and now the trunk is about 7 inches (17 cm) diameter, but it's not very tall. With pruning and training (I'm not sure how), it's become a low pollard at about 3 feet, with dense growth to 6 feet. In the photo, the trunk is about one third from the right, branches extend to the upper left along the trellis.
This thorny tree growth is popular with birds, especially with peanut/seed feeders nearby. It gives them some protection from cats and other predators. I just trim the "hedge" section once a year, wearing heavy duty leather gloves of course. Hawthorn is relatively slow growing at this altitude (850 feet), and can be shaped by severe pruning if necessary. It usually produces flowers and berries on the previous years growth. Another bonus, it doesn't spread by producing "suckers" or from bits of stem lying on the ground, unlike blackthorn and some willows etc..
MiscellaneousPosted by Dennis Hopkins Thu, March 03, 2016 09:10PM
After a few years one of my ceiling extractor fans wasn't working well, and I found that the fan and ducting had become clogged with fibres drawn in through the vent. It was hard work to remove and clean the fan and replace the ducting, so I decided to put a simple filter behind the ceiling vent to reduce the need for maintenance. For a filter, I used a couple of cable ties and some mesh similar to that used to package fruit (in this case the mesh packaging of a new duct section). The photo below shows the "press fit" filter in place in the frame of the ceiling duct - some fibres have been caught after a period of use.
Of course it's important to ensure that the "filter" cannot impact the fan blades - here the tension of the cable ties holds the mesh in place at the start of a 1 metre long duct. I made a second filter, shown in comparison with the partially clogged one in the photo below.
Shopping - FinancePosted by Dennis Hopkins Sun, January 10, 2016 10:38PM7 Jan 2016:
I ordered a washing machine and the recycling of the old one. I
was disappointed that a new machine was not delivered on 8th Jan., but Argos did achieve taking
the old one away. Their website does not make it easy to view order status, but
it became apparent that the order for the new machine was lost (while Argos retained
the money). After numerous phone calls another "order" of mine was
found, which was for two delivery charges of £499.96 (see photo), a bit excessive considering there was a special offer of free delivery! The help
line operator admitted there was a problem, and said they will deliver in a few
days. In the meantime I’ve made a note:
“DO NOT USE ARGOS ONLINE, DELETE ACCOUNT”
Update 19 Jan 2016:
The washing machine was delivered and works fine. However for the warranty to be valid I need an Argos sales invoice which they failed to provide. Argos customer services say contact the washing machine manufacturer. Now I'm trying to convince Argos that they should provide the sales invoice, this may take some time. The Argos website has very limited functionality, but it's possible to find an order summary if you know the order number.Update 23 Jan 2016:
I received a sales invoice by email today.
WildlifePosted by Dennis Hopkins Wed, October 28, 2015 12:55AM
I was surprised to find this very striking moth caterpillar (Pale Tussock, Calliteara pudibunda
) inside an inverted wheelbarrow in south east Wales (elevation approx 1000 feet, 300m). I only had an old style mobile phone with me, so it's a poor image. A Google search for information and photos is here
. This website
has very good photos, and the adult moth is also impressive. It seems the species is "fairly common" in England and Wales, but a sighting made it into a local newspaper (South Wales Evening Post, with incorrect adult photo). When moving, black markings can be seen between the bright yellow segments, along with what looks like an erect red "tail". I moved it to a safer place while wearing gloves, just as well because handling can cause skin problems.
MiscellaneousPosted by Dennis Hopkins Fri, July 31, 2015 10:15AM
In this thrilling installment I've included a couple of photos of my trial of a way of installing a straining post strut, based on a method described in the Forestry Commission online booklet "Technical Guide - Forest Fencing
" (60 pages, not fully studied yet). In this method the strut is not embedded in the ground. I placed the end of the strut on a flat stone, secured with a nail through the "thrust plate" stake. The stake is tensioned towards the straining post using strands of wire, but there seems to be an error in Fig. 5a on page 7 of the document - the wire should be on each side of the strut.
I thought an advantage of this method was that the strut may be less liable to rot, and the wire could help prevent the strut slipping laterally. I'm not sure about using a nail to fix the strut to the stake, but I used one having pre-drilled the stake to reduce any tendency for it to split. A possible disadvantage to consider is that animals may get caught in the straining wire, but a section of stock wire could be fixed to the normally unwired side. As usual, I failed to line up the struts on the straining post, but perhaps that may weaken it less.
Note: This was part of a relatively short fence (10m + 30m) which didn't require a very high tension, hence the small diameter straining post and short struts).
Update Feb 2019
I've added a photo of the completed fence section, but I don't know if it's still standing! In this situation, with the wire on the inside of an angle less than 180 degrees, the wire is routed around the back of the strain
er, so that the post holds the wire tension not the staples. (click for larger image)
MiscellaneousPosted by Dennis Hopkins Fri, March 20, 2015 07:33PM
I snapped this image of the partial eclipse in south Wales on 20 March 2015 at about 9:14am. I held binoculars in one hand to project an image onto a garden bench, camera in the other hand - surprisingly something recognisable was captured!